1.1. The company "Usanadivane LLC" (hereinafter referred to as the "Service Provider") provides services for the purchase and delivery of goods under the terms of this User Agreement for Services (hereinafter referred to as the "Agreement") to any adult individuals (hereinafter referred to as the "Client").
1.2. Client registration with "Usanadivane LLC" is free and voluntary. Registration is conducted on the website www.UNDbox.com (hereinafter referred to as the "Website"). The terms are public. Registration indicates the Client's acceptance of this Agreement.
1.3. The Service Provider reserves the right to amend this Agreement, and the Client undertakes to regularly check for changes in the Agreement.
1.4. For the purposes of this Agreement: a product refers to the Client's purchase. A product packaged for shipment is referred to as a parcel.
2.1. The Service Provider provides the Client with a U.S. address for receiving goods paid for by the Client.
2.2. The Service Provider receives goods paid for by the Client, registers them, and adds them to the Client's account.
2.3. The Service Provider accepts goods at the warehouse that the Client independently pays for in online stores, provided the address provided by the Service Provider is correctly specified.
2.4. The Service Provider packages parcels in the form sent by the Client for packaging and transfers them to the delivery service for shipment to the address specified by the Client (or their authorized representative).
2.5. To provide services, the Service Provider may involve third parties, such as postal and courier services, without the Client's consent.
3.1. The Client independently places an order on the website of an online store providing delivery services within the U.S., having independently evaluated the quality, parameters, and characteristics of the product.
3.2. The Client may entrust the Service Provider to purchase goods on an online store's website by creating a purchase request in their account. Payment for the order is made by replenishing the balance in U.S. dollars through any methods available on the website.
3.3. The Client undertakes to pay for the goods to the seller on their own behalf, provided the seller delivers within the U.S.
3.4. The Client bears responsibility for the accuracy of the information provided during the product order placement.
3.5. The Service Provider is not responsible for the quality or completeness of the goods received at their warehouse and does not provide a warranty for goods purchased by the Client through online stores.
3.6. The Service Provider undertakes to accept goods at their U.S. warehouse, weigh them, and package them into a parcel as created by the Client.
3.7. The Service Provider reserves the right to deduct the cost of paid services and shipping fees from the Client's balance as per the tariffs set on the Website.
3.8. If the storage period for the Client's goods at the warehouse exceeds 6 months, a storage fee of $0.3 per day is charged for each additional day. Packaged parcels are stored for free for 1 month, after which a $1 per day fee is charged for each packaged parcel. If the Client does not claim their order within a year from the order's arrival at the warehouse, the Service Provider reserves the right to dispose of the order or donate it to charity.
4.1. The Client undertakes to independently familiarize themselves with the text of this Agreement and monitor for changes in the Agreement and its appendices.
4.2. The Client undertakes to provide the Service Provider with all necessary information in a timely manner for the required services. If necessary information is missing, the Service Provider reserves the right not to provide services to the Client.
4.3. The Client undertakes to pay invoices and reimburse expenses related to the services provided by the Service Provider promptly. The Service Provider does not serve Clients if their funds are insufficient for service provision.
4.4. At the Service Provider's request, the Client undertakes to present documents confirming the purchase of any goods in online stores.
4.5. The Client undertakes to provide accurate data regarding their name, address, phone number, email, and other necessary information for customs clearance of parcels.
5.1. The Service Provider undertakes to provide services to the Client in accordance with the service description on the website www.UNDbox.com and under the conditions specified in clause 1.1 of this Agreement, provided the Client's request does not contradict the rules, requirements, and restrictions outlined in this Agreement and applicable laws of the U.S. and other countries.
5.2. The Service Provider ensures the confidentiality of the Client's data. Client data may only be disclosed to third parties as required by U.S. law.
5.3. The Service Provider provides the Client with the ability to obtain information about the status and location of their order.
5.4. The Service Provider is obligated to notify the Client about receiving goods at their U.S. warehouse within 3 business days of receipt via a notification in the Client's account or email provided during registration.
5.5. The Service Provider reserves the right to refuse services if the goods do not comply with the delivery conditions of the postal service or the applicable laws of the U.S. and the Client's country, including but not limited to size, weight, and contents of the parcel.
5.6. The Service Provider reserves the right to refuse services to the Client in case of suspected fraudulent activities without explanation. In this case, purchased goods must be returned to sellers with a return label provided by the Client.
6.1. Declaring the goods (indicating the sender's name, the goods' name, and price) is the Client's responsibility unless an additional purchase support service is paid for.
6.2. The correctness of the declaration and compliance with customs laws fully rest with the Client, even if the declaration is filled out by the Service Provider, as the Service Provider acts on behalf of and in the interest of the Client.
6.3. The Service Provider is not responsible for customs duties and fees during parcel delivery to the Client and does not reimburse them.
6.4. The Service Provider is not responsible for the parcel or its contents if the parcel does not pass customs clearance or if there are claims against the parcel from regulatory authorities, including transport security services.
6.5. The Service Provider does not provide invoices or other documents for orders made using the "Purchase Delegation" service at the Client's request. However, a consolidated invoice listing all items in the parcel and their prices can be provided upon request.
6.6. The Service Provider is not responsible for expenses related to re-exporting a parcel or for the timelines of returning a re-exported parcel.
7.1. The cost of services is calculated based on the total physical weight of parcels per recipient in one shipment. If the parcel exceeds the pallet size and can only be shipped separately, the delivery cost is calculated based on volumetric weight.
7.2. Payments are made by wire transfer.
7.3. Settlements between the parties are based on the invoice issued by the Service Provider.
7.4. In case of the Client's debt to the Service Provider, the parcel will be shipped only after full repayment of the debt.
7.5. Since the Service Provider uses third parties to deliver parcels, they are not responsible for parcel loss during transportation unless the parcel insurance service is prepaid.
8.1. Consolidation of parcels refers to combining several Client orders into one parcel. If the Client has specific requests regarding parcel formation, these should be provided in the "message for the warehouse" field when forming the parcel. For a single order, consolidation refers to repacking the order for further shipment to the Client.
8.2. If the final weight of the parcel exceeds the allowable weight for the selected shipping tariff, the Service Provider returns the overweight portion to the Client's account.
8.3. The Service Provider is not responsible for damages to goods if the Client decides to order the repacking service.
8.4. Fragile items (such as glass products, monitors, dishes, etc.) will be additionally packed.
8.5. Parcels containing prohibited or sanctioned items will be removed from the orders during packaging and left at the warehouse. The Client has the right to arrange the return of these items to the store or request their disposal.
9.1. The Service Provider is not responsible for any expenses of the Client, direct or indirect damages caused to the Client due to the use of the services, errors, interruptions, file deletion, changes in functionality, defects, data transmission delays, or other issues.
9.2. The Service Provider is not responsible for the actions of third parties or auxiliary services used to provide services to the Client, including but not limited to banks, postal and courier services, internet providers, email services, and payment systems.
9.3. The Service Provider is not responsible for delivery timeframes of goods from the seller to the Service Provider.
9.4. The Service Provider is not responsible for the quality or completeness of goods received at their warehouse and does not provide a warranty for goods purchased by the Client.
9.5. The Service Provider does not verify the goods received from the seller for compliance with the declared characteristics unless an additional purchase support service is paid for. In case of errors by the seller, the Service Provider is not responsible for non-conformity of the goods with the description on the seller's website.
9.6. The Client agrees not to involve the Service Provider as a defendant or co-defendant in disputes resulting from obligations and expenses related to damages caused to the Client due to actions of third parties, including but not limited to sellers, postal and courier services, and payment systems.
9.7. The Service Provider is not responsible for delays, cancellations, or changes to flights due to unforeseen circumstances, including severe weather conditions, airline schedule changes, or holiday overloads in the U.S. or other countries.
9.8. The Service Provider is not responsible for parcels that did not arrive at the warehouse in the U.S. unless written proof from the sender is provided.
9.9. The Service Provider is not responsible for parcels delivered to the warehouse in the U.S. outside of business hours or on holidays (operating hours: Monday to Friday, 9:00 AM to 5:00 PM).
9.10. The Service Provider is not responsible for locating parcels in the recipient's country if the tracking number indicates that the parcel is being tracked within the recipient's country. In this case, the Client must submit a search request to the postal service responsible for delivery in the recipient's country.
10.1. This Agreement takes effect once accepted by the Client and remains in force until the Client receives their goods.
10.2. The Service Provider may terminate services unilaterally in the event of any breach of the terms by the Client.
10.3. If the Client provides false or incomplete information, or if the Service Provider has reasonable grounds to believe so, the Service Provider has the right to refuse services to the Client entirely or partially.
10.4. The Agreement may be amended by the Service Provider without special notice. The new version of the Agreement takes effect 3 days after its publication unless otherwise specified.
11.1. Neither party will be liable for delays or failure in performance resulting from circumstances beyond their control, such as natural disasters (flood, fire, earthquake, etc.), war, military actions, or government restrictions.
11.2. Neither party is responsible for damages, including losses or expenses resulting from third-party claims due to force majeure circumstances.
11.3. In case of force majeure, the timelines specified in the Agreement are extended for the duration of the force majeure circumstances.
12.1. Any disputes related to this Agreement will be resolved through negotiation.
12.2. The Agreement constitutes the full understanding of the parties regarding its subject matter and supersedes any prior agreements, discussions, or arrangements.
12.3. Registration on the website signifies acceptance of all terms outlined in this Agreement.
12.4. The use of slang, unethical or rude language, raising one’s voice, or displaying inappropriate emotions when communicating with the Service Provider's representatives may result in the termination of services without the possibility of reinstatement.
12.5. Any information published on the Service Provider’s website is valid and forms an integral part of this Agreement. By clicking the "I Accept the Terms of Service" button during registration, the Client fully agrees to the terms.
12.6. The Client confirms that all provided documents (passport, etc.) are genuine, and the Client assumes full responsibility for their authenticity.
12.7. The Client's personal data is confidential and will not be shared with third parties without proper authorization during the Agreement's validity and for one year after its termination.
12.8. The Service Provider accepts claims regarding parcels within 7 days after delivery to the recipient.
12.9. The Service Provider offers an insurance service that covers loss or theft of parcels only. Shipment of prohibited items is not covered. The maximum insurance amount per parcel is $1,000.