1.1. The UNDBox Company (hereinafter referred to as the “Contractor”) provides services related to the purchase and delivery of goods under the terms of the present Services Agreement (hereinafter referred to as the “Agreement”) for any adult individuals (hereinafter referred to as the “Customer”). 1.2. The Customer registration on the UNDBox’s Web site is free and voluntary. The registration is available at www.undbox.com. The terms of Agreement are public. The Customer registration means acceptance of the terms of the present Agreement. 1.3. The Contractor reserves the right to amend the present Agreement, and the Customer undertakes to monitor such amendments regularly. 1.4. For the purposes of this Agreement: goods mean the Customer’s purchase. The goods packed for shipment are Package.
2. SERVICES DESCRIPTION
2.1. The Contractor renders services to provide the Customer with an address in the USA to receive goods paid by the Customer for further packing/unpacking and delivery to the personal address of the Contractor (or their authorized representative). 2.2. The Contractor undertakes to accept goods paid by the Customer in online stores to the warehouse given that the address provided by the Contractor is correct. 2.3. The Services are considered fully provided by the Contractor since the Package is received by the Customer. 2.4. To provide services, the Contractor has the right to engage third parties including postal and courier services without the Customer’s consent.
3. ORDER PROCEDURE
3.1. The Customer places an order for goods on the Web site of an online store that provides delivery services in the United States, having previously evaluated the goods quality, parameters and characteristics. 3.2. The Customer agrees to pay the specified goods to the seller on their own behalf, provided that the seller delivers goods in the entire territory of the United States. The payment is made by the Customer through money transfer to the Contractor’s account. 3.3. The Customer is responsible for the reliability of data specified by the Customer when placing the order. 3.4. The Contractor is not responsible for the quality and content of goods received at its warehouse and does not provide a warranty for goods purchased by the Customer through an online store. 3.5. The Contractor undertakes to accept the goods delivered by a postal service from a seller to their warehouse in the USA, weigh and pack them, and ship the goods to the address indicated by the Customer. 3.6. The Contractor is obliged to notify the Customer of the goods receipt at the Contractor’s warehouse in the USA within 3 working days of receipt by a notification in their personal account or to the e-mail address indicated by the Customer when registering on the Web site www.undbox.com. 3.7. The Contractor has the right to refuse to provide the Customer with the services if the goods do not comply with the terms of delivery of a postal service or the applicable law of the United States and the Customer’s residence country, including but not limited to the package dimensions, weight and content.
4. CUSTOMER’S RESPONSIBILITIES
4.1. The Customer undertakes to read the text of the present Agreement and to monitor any amendments to the Agreement and its annexes. 4.2. The Customer undertakes to provide the Contractor with all the necessary information to perform the required services. If there is a lack of such information, the Contractor reserves the right not to provide Services to the Customer. 4.3. The Customer undertakes to settle bills and reimburse expenses related to the services provided by the Contractor without any delay. The Contractor does not provide Services to the Customer if the funds provided by the latter are insufficient to provide the Services. 4.4. Upon request, the Customer undertakes to present documents confirming the goods purchase in an online store. 4.5. The Customer undertakes to provide reliable data concerning their name, surname, residence address, phone and e-mail address, as well as other data necessary for the package to pass through the customs control.
5. CONTRACTOR’S OBLIGATIONS
5.1. The Contractor undertakes to provide the Customer with the Services in accordance with the description on the Web site www.undbox.com, as well as the definition specified by Article 1.1 of the present Agreement, if the Customer’s request is compatible with the rules, requirements and restrictions stipulated by the present Agreement and the applicable law of the United States and other countries. 5.2. The Contractor undertakes to maintain confidentiality of the Customer’s data. The Customer’s data may be provided to third parties only in cases stipulated by the USA law. 5.3. The Contractor undertakes to provide the Customer with the information about the status and location of their order.
6. CUSTOMS CLEARANCE
6.1. The Customer undertakes to declare goods (indicating the name of the sender, the name of the goods and their price) if the Contractor is not responsible for the quality and content of goods received at its warehouse, and does not provide a guarantee for goods purchased by the Customer. 6.2. The Customer is responsible for the customs clearance procedure in case they have made the order by themselves, while the Contractor is responsible for the customs clearance procedure in case of the full order support. 6.3. The Service payment is a prerequisite for starting the customs clearance procedure.
7. DELIVERY OF GOODS AND PAYMENT FOR SERVICES
7.1. The cost of services is calculated on the basis of the total physical weight of the package as per one recipient and one shipment. 7.2. The payment is made by bank transfer. 7.3. The settlement between the Parties is carried out on the basis of an invoice issued by the Contractor. 7.4. In case of arrears of the Customer to the Contractor the package is sent after the full debt repayment. 7.5. Since the Contractor delivers the Customer’s packages with the help of third parties, the Contractor is not responsible in case the package has been lost during the transportation period or the package insurance service has not been prepaid.
8. REPACKING SERVICE
8.1. The repacking service consists in eliminating unnecessary packaging, if possible, by removing or reducing the original box. 8.3. Different goods or orders are combined into one package. Shoe boxes are not opened, the original packaging material is not removed, unless otherwise specified by the Customer in the Personal Account before the package is packed. 8.4. The packages containing gift wrapped goods, fragile and electronic components are not repacked to ensure their safety, even if the Customer is given the choice. 8.5. When repacking, goods are not subjected to crushing, compaction or twisting to reduce their size. 8.6. The Contractor is not responsible for any damage to the goods given that the Customer decides to order the repacking service. 8.7. Fragile goods (glass products, monitors, dishes, etc.) will be additionally packed.
9. LIMITATION OF LIABILITY
9.1. The Contractor is not responsible for any expenses of the Customer and direct or indirect damage that may be caused to the Customer as a result of the Contractor’s services, the use or inability to use the Services, as well as errors, omissions, interruptions in work, deletion of files, changes in functions, defects, and work delays during data transfers, etc. 9.2. The Contractor is not responsible for the actions of third parties and related services used to provide the Services to the Customer, but not belonging to the Contractor, i.e. banks, postal and courier services, Internet providers, e-mail services, payment systems, etc. 9.3. The Contractor is not responsible for the time of delivery from the Seller to the Contractor. 9.4. The Contractor is not responsible for the quality and content of goods received at their warehouse, and does not provide a guarantee for goods purchased by the Customer. 9.5. The Contractor does not check the goods received from the seller for their compliance with the characteristics declared by the seller (if an additional support service has not been paid) and in the event of a seller’s error the Customer is not responsible for the goods not meeting the description on the seller’s Web site. 9.6. The Customer agrees not to sue the Contractor as a defendant or co-defendant in any disputes arising as a result of obligations and expenses related to a damage caused to the Customer as a result of the actions of third parties, including, but not limited to the seller, postal and courier services, and payment systems. 9.7. The Contractor is not responsible for the delay and/or the postponement/cancellation of air flights in case of unforeseen situations (for example, severe weather conditions, cancellation or modification of the airline schedule, etc.), as well as overload in airway companies due to holidays in the United States or other countries. 9.8. The Contractor is not responsible for the package that did not reach the warehouse in the United States given the absence of written evidence from the sender.
10. DURATION OF THE AGREEMENT
10.1. The Agreement is valid from the moment it is accepted by the Customer until the goods are received by the Customer. 10.2. The Contractor has the right to unilaterally terminate the provision of all services in case the Customer violates any of the terms of the present Agreement. 10.3. If the Customer provides incorrect personal information or the Contractor has serious reasons to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Contractor has the right to render services to the Customer, in whole or in part. 10.4. The Agreement may be amended by the Contractor without any special notice, the new version of the Agreement shall enter into force 3 (three) days after it is posted, unless otherwise provided by the new version of the Agreement.
11. FORCE MAJEURE
11.1. The Parties shall be exempted from liability for partial or full failure to fulfill obligations under the present Agreement if this failure is due to the force majeure circumstances arising after the conclusion of the Agreement as a result of extraordinary events that the Parties could neither foresee nor prevent by reasonable measures (the force majeure). Such emergency events include flood, fire, earthquake, explosion, storm, epidemic and other natural phenomena, as well as war or military operations, etc. 11.2. The Parties are not liable for any damage, including losses, as well as expenses associated with claims or demands of third parties that may arise as a result of the force majeure circumstances. 11.3. In the case of any force majeure the deadlines for fulfilling the obligations specified in the present Agreement are postponed for the period, during which these force majeure circumstances are in force.
12. OTHER CONDITIONS
12.1. In the case of any disputes related to the implementation of the terms of the present Agreement the Parties shall resolve them through negotiations. 12.2. The present Agreement confirms a full consent and understanding of the Parties as concerns its terms and conditions and cancels all previous conclusions, negotiations, discussions and agreements. None of the Parties is bound by any obligations, conditions, warranties, representations, definitions, or other agreements, other than those expressly indicated in the present Agreement. 12.3. The registration on the Web site www.undbox.com confirms the acceptance of all the terms of the present Agreement. 12.4. The use of any form of slang or unethical and crude terminology when communicating with the representatives of the Contractor via e-mail, phone or other ways of communication, as well as the raised voice and the manifestation of inappropriate emotions is automatically considered as a reason for terminating the services provided by the Contractor without the possibility of restoring this right in the future. 12.5. Any information posted on the Contractor’s Web site www.undbox.com is valid and is an integral part of the present Agreement. Since the Customer clicks on “I accept the service conditions” on the Customer’s registration page, it is considered that the Customer agrees with its conditions. 12.6. The Customer confirms that all documents (passport, etc.) are real and undertakes all responsibility for their legality. 12.7. The Customer’s personal data is confidential. The Contractor does not provide this information to third parties without the Customer’s permission during the term of the present Agreement and for one year after its termination. 12.8. The Contractor accepts claims related to the packages within 7 days after they have been delivered to the addressee. 12.9. The Contractor offers insurance services. This service regardless of the insurance cost and options is valid only for a period of time limited by the date of the package shipment and date of its receipt by the Customer.
